If you would like to make any changes in your order or cancel the same, please call on the SBG’s toll free number ______ or write to us on shop@shoesbyguwalani.com. We want you to love your purchases. Buy and try your purchases in the comfort of your home and in case you are not satisfied with the item or have any issues with the same, you may proceed with return or exchange of the same within 15 days of receiving the order.

Cancellation

The order can be cancelled before it has been packed at our warehouse, any changes/ cancellations in the placed order can be made before the same has been shipped.

Returns

  • Return policy is only applicable in case wrong or damaged product/s are received.
  • The charges of return are to be borne by the customer.

Exchanges

  • Exchange to be made if the product delivered is wrong, defective and in case of size issues.
  • Exchange within two weeks for any sort of issues.
  • Subject to availability of products.

Please Note

  • At the time of Returns/ Exchanges, include price tags, labels, original packing and invoice along with the product.
  • Items that are tampered, worn out or used and not returned in the original condition or packaging shall not be eligible for any returns or exchanges.
  • The customer has to ship the returns back to us themselves, the reimbursement shall be provided for the return charges if the product is faulty or wrong. 

Refunds

  • Refunds shall be initiated once we get the product back.
  • The refund amount shall reflect in the customer’s bank account only.
  • For any queries/ assistance you may write to us on shop@shoesbyguwalani.com.

Disclaimer

Our products are made exclusively with an A grade leather. There may be some variations in color and structure due to hard finishing of the leather. Leather ages naturally and when looked after properly can last you a lifetime. By purchasing any product you agree to this disclaimer.