FAQ | House of Guwalani | Handmade Men's Shoes

CANCELLATION, RETURN AND EXCHANGE POLICY

1)Is it safe to use my credit/debit card on the website?

A- Yes, it’s our guarantee that any purchase/s you make on Shoes By Guwalani will be 100% safe. Every purchase is secured by our Safe Purchase Guarantee and Secure Socket Layers (SSL). This is an encryption technology that works with modern browsers including Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome, AOL, so that only SBG can have access to your personal information. Online purchases without human intervention are safer because the information gets encrypted immediately into a message that can be decrypted by an authorized computer.

2) How long does it take for my order to get delivered?

A- Processing time plus Shipping time equals Delivery time. Processing time includes receiving your order and packing the item for shipping, it typically ranges from 10-14 days. After the processing is done, we proceed with shipping, it is the transit time from our warehouse to your address. This usually allows 3-7 business days.

3) What is your return/exchange policy?

A- For complete information on return/exchange policy and instructions for making a return or an exchange. Click here (put the link of returns/exchanges)

4) The size/color/ design I want is currently out of stock. Can you notify me when the item is available.

A- You can always go for a bespoke pair. However, in this case, on the product detail views of most items,you have the option of “Notify when the size is available”, click on the same to enable an email receiving from us whenever the product gets restocked.

If this feature is not available, please feel free to contact:

[email protected]

+91 8197491541, for further assistance.

5) How do I get to know that my order is confirmed?

A- Once you place your order, you will get confirmation over email id provided by you or on the phone number via SMS. For any other queries you may reach out to us

6) How do I get to know my right size?

A- (If we follow European, US, UK shoe size)

If you would like to make any changes in your order or cancel the same, please call on the SBG’s toll free number ______ or write to us on [email protected] We want you to love your purchases. Buy and try your purchases in the comfort of your home and in case you are not satisfied with the item or have any issues with the same, you may proceed with return or exchange of the same within 15 days of receiving the order.

Cancellation

The order can be cancelled before it has been packed at our warehouse, any changes/ cancellations in the placed order can be made before the same has been shipped.

Returns

Return policy is only applicable in case wrong or damaged product/s are received.
The charges of return are to be borne by the customer.

Exchanges

Exchange to be made if the product delivered is wrong, defective and in case of size issues.
Exchange within two weeks for any sort of issues.
Subject to availability of products.

Please Note

At the time of Returns/ Exchanges, include price tags, labels, original packing and invoice along with the product.
Items that are tampered, worn out or used and not returned in the original condition or packaging shall not be eligible for any returns or exchanges.
The customer has to ship the returns back to us themselves, the reimbursement shall be provided for the return charges if the product is faulty or wrong.

Refunds

Refund shall be initiated once we get the product back.
The refund amount shall reflect in the customer’s bank account only.
For any queries/ assistance you may write to us on [email protected]

Disclaimer

Our products are made exclusively with an A grade leather. There may be some variations in colour and structure due to hard finishing of the leather. Leather ages naturally and when looked after properly can last you a lifetime. By purchasing any product you agree to this disclaimer.

Established in the year ….., Shoes by Guwalani aspires to redefine luxury for the 21st century, further reinforcing our position as one of the world’s most fashionable and high end shoe brand For us, great products start with the finest raw materials, thus, we focus on creating and achieving the highest qualities in design, skills, materials and processing.

With an incredible eye for what’s in vogue and a passionate drive to exceed expectations. We constantly strive towards delivering the best possible shopping experience while at the same time helping our customers express their style through our special Made-to- Order service. Whether you are in tune with the latest trends or looking for classic pieces, we’ve got you covered.

Well equipped with exquisite craftsmanship and contemporary design of shoes, our USP is to cater to the consumers who are looking for customized, comfort intrinsic and fine quality leather shoes.

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